Shipping & returns

Shipping

We ship to addresses within the United States only — we don’t currently ship internationally.

Shipping is free on orders over $150, and a flat rate otherwise — the exact cost is shown at checkout before you pay.

We don’t have a fixed delivery window to promise yet.

Order tracking

After checkout you land on an order confirmation page with a status link — bookmark it. That page shows the current status of your order and a tracking number once one is available. Signed-in customers can also see all of their orders from their account. We don’t currently send shipping or tracking emails — check the status page for progress, or email us with your order number.

Returns

If something isn’t right, email hello@pawsnestwood.com with your order number and we’ll help sort out a return, exchange, or refund.

What qualifies

• Item is unused, unwashed, and in its original packaging.
• Item isn’t marked as final-sale or clearance on the product page.

How to start a return

1. Email hello@pawsnestwood.com with your order number and the reason for the return.
2. We’ll confirm eligibility and send return instructions.
3. Pack the item securely — ideally in its original packaging — and ship it to the return address we provide.
4. Once we receive and inspect the item, we’ll process your refund to your original payment method.

Who pays for return shipping

If you’re returning an item because you changed your mind, the cost of return shipping is the customer’s responsibility. If an item arrived damaged, defective, or different from what you ordered, we cover return shipping and you’re eligible for a full refund or a replacement — just include a photo when you email us so we can resolve it quickly.

Refunds

Refunds are issued to your original payment method through Stripe. Depending on your bank, it can take a few additional business days for the refund to appear on your statement after we process it.

Questions

Read our FAQ for quick answers, or email hello@pawsnestwood.com.