Frequently asked questions

No — Paw’s NestWood ships exclusively within the United States. We don’t currently ship internationally.

Delivery time depends on the item and your address. We don’t have a fixed delivery window to promise yet. See our shipping & returns page for what we know today.

After checkout you land on an order confirmation page with a status link — bookmark it. It shows the current status of your order (and a tracking number once one is available). Signed-in customers can see all of their orders from their account. We don’t send separate shipping or tracking emails.

Occasional gaps in tracking while a shipment moves between carrier facilities are normal and usually resolve within a day or two. If it’s been longer than a week since you ordered, email hello@pawsnestwood.com with your order number.

If your order hasn’t shipped yet, email us immediately with your order number and the corrected address and we’ll do our best to update it. Once an order has shipped, we’re unable to redirect it.

We accept returns on unused items in their original packaging. See our shipping & returns page for the current return window, or email hello@pawsnestwood.com to start one.

Email hello@pawsnestwood.com with your order number and a photo — we’ll sort out a replacement or refund.

Most covers are machine-washable cold on a gentle cycle and should be air-dried or tumble-dried on low. Solid-foam pieces and wall-mounted loungers are usually spot-clean only. Check the “Materials & care” section on each product page for the exact instructions for that item, or see our materials & safety page.

Materials vary by product — check the “Materials & care” section on each product page for exactly what that item is made from. No bed is chew-proof; for enthusiastic chewers we’d recommend supervised use like any new furniture.

No — you can check out as a guest with just an email address. Creating an account lets you track orders, save your details for faster checkout, and store your pet’s measurements from our size visualiser.

Bookmark the order confirmation page you land on right after checkout — that link is how you check status without an account. If you lose it, email hello@pawsnestwood.com with your order number and the email address you used at checkout and we’ll help.